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Arkansas Children’s Hospital Receives National Excellence in Healthcare Awards for Quality of Care, Achievement

Professional Research Consultants Recognize ACH with 13 Top Honors

LITTLE ROCK, AR (July 8, 2014) – Arkansas Children's Hospital (ACH) received 13 National Excellence in Healthcare Awards from Professional Research Consultants (PRC) for achievement and quality of care.

Several areas throughout the hospital received 2014 Patient Perception Awards for overall quality of care. Areas receiving 5-Star designation with patient satisfaction ratings in the top 10 percent (at or above the 90th percentile) include the Pediatric Intensive Care Unit (PICU), Cardiac Intensive Care Unit (CVICU), Burn Center, Surgery department, Neonatal Intensive Care Unit (NICU), Hematology/Oncology services, ENT Clinic and the ACH Laboratory. The ACH Outpatient Surgery department also received Top Performer status with patient satisfaction ratings at or above the 100th percentile.

"ACH is passionately committed to providing high quality care. A large part of providing this care is listening to our patients and families and involving them in our conversations about how we can improve," said Matthew Pearson, process improvement coordinator at ACH. "During the past year, ACH has invested in being actively transparent with our action plans and progress as well as in our development of a collaborative dialogue. We look forward to working with our partners to make next year even better."

Pearson and the ACH Outpatient Surgery departments both received Platinum Achievement Awards for quality initiatives developed and implemented at ACH. Achievement Awards recognize organizations at the hospital, facility, department or unit level that have enhanced their patients' experience by focusing on their Key Drivers of Excellence®.

The 2014 PRC National Excellence in Healthcare Awards were presented at the Excellence in Healthcare Conference in June in St. Louis, MO.

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About Arkansas Children's Hospital

Arkansas Children's Hospital is the only pediatric medical center in Arkansas and one of the largest in the United States serving children from birth to age 21. Over the past century, ACH has grown to span 29 city blocks and house 370 beds, a staff of approximately 500 physicians, 95 residents in pediatrics and pediatric specialties and more than 4,400 employees. The private, nonprofit healthcare facility boasts an internationally renowned reputation for medical breakthroughs and intensive treatments, unique surgical procedures and forward-thinking medical research. For more information, visit www.archildrens.org.

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