Quality of Care: Patient Satisfaction Scores

Arkansas Children's Hospital uses an external vendor (Press Ganey) to survey patients and families following a procedure performed through Ambulatory (outpatient) Surgery, an inpatient stay at the hospital, an outpatient appointment or a trip to the Emergency Department.

Select a Category Ambulatory Surgery Outpatient Care Inpatient Care Emergency Department

How to interpret this data: The higher the number, the better. A score of 80 or higher is considered "Very Good," and a score between 60 and 80 is considered "Good." 100 is the highest possible score.

Patients are asked to rate their experience with the hospital as Very Poor, Poor, Fair, Good or Very Good. These surveys are collected, analyzed and reported here in the form of a overall satisfaction score.

Scores and comments are provided to those who work in the areas so that we can learn more about what the patient and family think and need from their time with us.

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