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Emergency Transport Requests General Information & Questions
Angel One Transport Team With a full-time staff of 70 persons including administration, air medical communication specialists, nurses, respiratory therapists, Emergency Medical Technicians, mechanics and pilots, Angel One has a highly diversified group of dedicated personnel. All Angel One staff are required to attend mandatory Safety Day training annually which includes flight physiology, survival, post-accident/incident training, helicopter safety, ambulance safety and other safety hot topics. Communication Center We have a 24-hour dedicated communications center with NAACS trained air medical communication specialists to take all incoming requests for transport or consults. Our communications center handles more than 7,000 phone calls per month which include more than 180 patient transports and 150 patient consults from physicians just requesting advice in management of a critical pediatric, neonatal or burn patient. Our staff tracks all vehicles transporting Angel One staff including helicopter, fixed-wing and ground units. We obtain latitude, longitude and ground speed on the air vehicles and mile marker or GPS location of our ground units. Our communication staff not only handles phone calls, but radio traffic as well. We monitor the Arkansas Hospital frequency for any traumas coming into ACH and participate in the ACH ER Trauma alert system. Medical Staff Along with basic transport training, our medical staff is trained in Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support, Neonatal Resuscitation Program, Transport Nurse Advanced Trauma Course and other specified pediatric and neonatal training. Our Registered Nurses and Respiratory Therapists have experience in both Pediatric Intensive Care (PICU) and Neonatal Intensive Care (NICU), as well as specific training for transport. Our average transport medical team member has been on the Angel One staff 10 years or more. Each of our medical staff are required to maintain their skills quarterly. These skills include: umbilical line placement, interosseous needle placement, intubation/rapid sequence induction (RSI), needle decompression, angiocatheter placement, high frequency ventilation, nitric oxide administration, IV placement, IV pump, cardiac/hemodynamic monitoring, defibrillation/cardioversion, cardiac pacing, fracture stabilization/splinting, cervical spine stabilization, care of the burn patient and High Risk Obstetrics. With the development of pediatric medical simulation at the ACH PULSE Center, Angel One has utilized this resource to further sharpen our skills not only with medical procedures, but also those of overall patient management and interaction with referring hospital staff and patient family. Transport Emergency Medical Technicians Our Transport Emergency Medical Technicians (EMT) are experienced EMTs or higher. Many of our EMTs are Certified Child passenger Safety Technicians as well. We have certified EMT instructors on staff and each EMT has a variety of other training specific to medical transport including successful completion of an Emergency Vehicle Operations Course (EVOC). Pilots Our commercially-licensed, instrument-rated pilots are required to have attained a minimum of 2,000 helicopter flight hours. On average the Angel One pilots have thousands of hours of total flight time and decades of experience. Each of our pilots are required to attend annual training at Flight Safety for extensive, hands on simulated emergency and instrument flight training as well as on site, monthly training with semi-annual check rides. Pilots complete a minimum of 60 hours of annual classroom and computerized academic training and testing. Helicopter Maintenance Angel One has a helicopter maintenance staff of 6 FAA licensed mechanics who are dedicated to the daily required maintenance of our helicopters. The Angel One Aviation maintenance staff complete 8 major inspections per year, depending on flight hours. Each of our mechanics have many years of experience and attend a minimum of 60 hours of continuing education annually to include, but not limited to: Flight Safety’s Master Technician training, factory engine school, human factors and quality control.
Emergency Transport Requests General Information & Questions 
Arkansas Children's Hospital, 1 Children’s Way, Little Rock, AR 72202-3591, (501) 364-1100 or TDD (501) 364-1184
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