Important Information Regarding Patient Privacy at Arkansas Children’s Hospital

Arkansas Children’s Hospital (“Arkansas Children’s”) holds the members of its team to high standards of behavior, including treating patients, families, and each other with the utmost respect. The wellbeing of the children in our care is our No. 1 priority. Because we know serving you is a privilege, Arkansas Children’s wanted to make you aware of a recent incident involving patient privacy.

Arkansas Children’s Hospital has attempted to notify families who may have been affected by this incident by sending letters to their homes, informing them of the situation and providing free access to credit monitoring services to help families protect their privacy.

On May 9, 2018, we learned from law enforcement that a former employee is under investigation for misuse of information for personal gain. We have been cooperating with law enforcement during the ongoing inquiry. We’ve learned that while working for ACH from November 7, 2016 to February 6, 2018, the former employee had access to patient information to perform the essential functions of the job.

According to law enforcement, the former employee may have fraudulently used patient social security numbers. When we were contacted by law enforcement, we began our own investigation. Our investigation indicated that the former employee accessed patients’ records, which may have included a patient’s full name, social security number, address, telephone number, date of birth, health insurance information, amounts charged, description of services and clinical information. Our investigation could not definitively confirm whether the former employee accessed information for business purposes or otherwise.

Out of an abundance of caution, on June 28, 2018, we mailed letters to affected families and are offering one-year of credit monitoring and identity protection services. We also recommend you review any Explanation of Benefits you receive from your health insurer. If you see charges for services you did not receive, please contact the health insurer immediately.  We also established a dedicated call center for families to call with any questions. If you believe you are affected but do not receive a letter by July 20, 2018, please call 1-855-880-9242, Monday through Friday, 9 a.m. to 9 p.m. Central Time.

Please be assured that we take matters like this very seriously. We deeply regret this alleged incident. The alleged actions of this individual do not reflect the hospital’s standard of care and professionalism. We deeply regret any concern this may cause you and want to support our patients and their families.  To help prevent something like this from happening in the future we have terminated this employee, implemented additional hiring controls and retrained our employees on our policies and procedures for accessing patient information.