< Patients and Visitors

Open for In Person Patient Visits

Your child’s health is a big deal. Arkansas Children’s is open for in-person patient visits.

We know you may feel anxious about visiting a hospital with your child during the COVID-19 crisis. We also know childhood illnesses and injuries won’t take a time-out due to social distancing. That’s why all Arkansas Children’s facilities are open and ready to serve you and your family. Our clinics are staffed 24/7 with doctors, nurses and staff who know kids best – all trained to deliver right-sized care for your child in a safe environment.

If you have an upcoming appointment with us, keep it! Your child’s health is critical, and the best way to keep your child on track is to keep your scheduled check-ups.

Call 501-364-4000 to schedule an appointment at ACH.

Call 479-725-6995 to schedule an appointment at ACNW.

COVID-19 Visitor Restrictions

The safety of our patients, families and team is our #1 priority. In order to keep our patients, families and team safe during the COVID-19 pandemic, we have updated our visitor guidelines.

Arkansas Children's Hospital:

  • Inpatient and Surgery/Bedside: Two caregivers per patient at one time at the inpatient and OR surgery/bedside. Up to four caregivers, all 18 years or older, may rotate in the inpatient setting, but only two may be in the hospital at one time.
  • Outpatient Clinics (including ACH and all clinic locations): Two caregivers per patient is allowed.
  • Emergency Department: One caregiver per patient is allowed in the waiting room and two caregivers are allowed in the exam room.
  • No children under the age of 18 other than the patient are allowed.
  • Although the statewide mask mandate is no longer in effect, all visitors to any Arkansas Children’s facility are required to wear masks.

Arkansas Children's Northwest

  • Two caregivers per patient in all clinical areas of the hospital and two caregivers are allowed to stay overnight in Inpatient areas.
  • Emergency Department: One caregiver per patient is allowed in the waiting room and two caregivers are allowed in the exam room.
  • No children under the age of 18 other than the patient are allowed.
  • Although the statewide mask mandate is no longer in effect, all visitors to any Arkansas Children’s facility are required to wear masks.
View all Visitor Guidelines and Restrictions

We take safety seriously.

We have implemented several safeguards to ensure the highest level of safety for your child and our patients. We want to make sure you know what to expect upon your visit to any of our facilities.

We are following social distancing guidelines in all areas, including waiting rooms. We have installed social distancing markers at each entrance and some clinical spaces. You may see this in the form of social distancing dots or red tape labeled 6 feet. Also, in our waiting areas and clinics, signs are being used to block off seats to practice social distancing or you may notice furniture has been removed/rearranged to provide adequate spacing.

There will be limited entrances open to help manage appropriate screening and masking procedures. Click here to see which entrances are currently open.

At Arkansas Children’s, we use a 10-step cleaning process with a disinfectant effective against COVID-19 and other viruses. We give extra attention to high-touch surface areas, including light switches, sink faucets, and restrooms. We are cleaning all kiosks, common areas and patient rooms in use multiple times per day using medical-grade cleaning and sanitizing products.

Physicians, nurses and staff are wearing personal protective equipment (masks, gowns and gloves) in an abundance of caution and in effort to keep our patients and families as safe as possible. All team members at Arkansas Children’s are required to wear a mask. You may notice staff wearing homemade masks or paper masks. Arkansas Children’s follows the guidelines published by the CDC. Remember, wearing PPE or masks helps protect against the spread of COVID-19 as well as other illnesses.

Our continued approach to serving patients and families.

In an effort to keep all visitors and team members safe, we are taking a phased approach for reactivating our clinical services. Our outpatient clinics are in the process of resuming our clinical services either through in-person visits or through telehealth visits.

Per the Arkansas Department of Health directive, any patient undergoing a scheduled procedure is required to undergo a pre-operative COVID-19 test within 48 hours of the procedure. We have set up a drive-thru pre-operative testing site for patients with upcoming surgical procedures. Click here for more information on testing. 

Our outpatient clinics are open for both in-person visits and telehealth visits. A member of our team will reach out to you if any changes are needed to your appointment. If you need to make changes to your appointment, please do so through MyChart, or call us at 501-364-4000 (ACH) or 479-725-6995 (ACNW).

Our emergency departments have been and still are open 24 hours a day, 7 days a week. Why is a pediatric emergency room different?

  • Pediatric experts. Your child will receive care from doctors, nurses, radiologists, technicians, and more who have received extra training specifically for treating children. Child-life and Education specialists are on-hand to help kids feel less stressed or fearful about tests and procedures.
  • Fast Access. Not only does your family have fast access to the pediatric experts in the ER, the ER staff also has immediate access, when needed, to the pediatric specialists at Arkansas Children's.
  • Kid-sized care. We specialize in kids and they come in all shapes and sizes. From the tiniest babies to adult-sized teens, we have the right-sized equipment and care for every child. 
  • Peace of Mind. You will have peace of mind knowing that your precious child is receiving the best care for everything from bumps and bruises to serious illness.

As always, we are taking new patient appointments through both in-person and telehealth visits. To schedule an appointment, call us at 501-364-4000 (ACH) or 479-725-6995 (ACNW).

Have questions about the COVID-19 Vaccine?

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