Telehealth Information for Referring Physicians

We are rapidly adjusting to challenging circumstances and working to overcome barriers to comprehensive pediatric care across the state. As a result, we stood up two telemedicine initiatives to help fill gaps in care to the more than 700,000 children across the state.

  1. COVID-19 Pediatric Hotline (1-800-743-3616) – The Arkansas Children’s team operates the state’s COVID-19 Pediatric Hotline 24 hours a day, 7 days a week to answer pediatric questions and concerns related to COVID-19. The hotline also provides COVID-19 screening for patients and families who may require an added layer of attention or evaluation. 
  2. Conversion of Outpatient In-Person Visits to Telehealth Visits (when possible) – The Arkansas Children’s team is equipped to conduct telephone and telemedicine visits across the vast majority of our services and clinics. We anticipate these capabilities will allow us to effectively transition a significant portion of in-person visits. Please know that telemedicine visits require patients to have a MyChart account and a high-speed internet connection. If you have clinic-specific questions, please reach out directly to the clinic. If you have general questions or need more information to appropriately direct your call, please call ACH at 501-364-4000 or ACNW at 479-725-6995.

Keep in mind, these measures are to meet the current emergency situation and we will reevaluate our approach as we move forward to best meet the needs of Arkansans.


  • COVID-19 Pediatric 24/7 Hotline (For patient/family questions): 1-800-743-3616
  • To schedule an appointment or refer a patient: 501-364-4000 (ACH) or 479-725-6995 (ACNW
  • For telehealth guidance: 501-364-1012 (provider) or 501-364-2802 (patient) or email
  • Telehealth FAQs