Patient Rights and Responsibilities

Para la versión española , haga clic aquí.

Patient Rights:

All patients (or caregivers/guardians if the patient is a minor) have the following rights with respect to their medical care:

  1. To be treated in a dignified and respectful manner, protecting personal privacy when at all possible. To be free from discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socio-economic status, sex, sexual orientation, or gender identify or expression.
  2. To know the names of doctors, nurses, and other staff members providing care and to expect them to work as a team.
  3. To work with the medical team, in the language of your choice, to develop a plan of care including an understanding about your illness, treatment choices, risks and benefits.
  4. To agree, refuse, or change your mind about treatment during hospitalization and to know how refusal of a treatment will likely affect you.
  5. To know about outcomes of care, treatment and services.
  6. To have assistance with schoolwork by staff who understand developmental and educational concepts.
  7. To know about hospital rules, how things are done, and how that affects you and your care.
  8. To practice your faith and customs as long as these do not cause problems for others or provide a concern for safety.
  9. To agree or refuse to take part in a research program relating to your illness and treatment. If you refuse, other treatment or programs, if any, will be offered.
  10. To have your pain level assessed and managed.
  11. If you are 18 years of age or older, to have a written "living will" or "advance directive" which describes what medical care you choose if you are unable to speak for yourself. This document will describe choices for life support and who may direct your medical care when you cannot; these choices should be discussed with your doctor. You are not required to have a "living will" in order to receive care.
  12. To receive care in a safe setting free from abuse.
  13. To obtain information on protective services resources and request assistance in accessing those resources, if needed.
  14. To have your health information/medical record kept confidential; to review the medical record and have it explained to you.
  15. To be free from restraints and seclusion of any form used for coercion, discipline, convenience, or retaliation or which are not medically necessary.
  16. To have the hospital make every attempt to locate and notify a family member or representative of the hospitalization if a minor arrives unaccompanied to the hospital. This does not constitute consent to protected health information. For those over 18 and unable to speak for themselves, steps will be taken to identify a family member/representative and notify them of your admission.
  17. For patients who are 18 or over, the right to choose your support person to be present during the course of hospitalization unless the presence of the support person infringes on other's rights, safety or is medically not indicated. This person may or may not be the patient's surrogate decision maker.
  18. To file a complaint with the hospital and have your complaint promptly addressed. To have the complaint process explained along with anticipated time frames for resolution.

Patient and Family Responsibilities

  1. Safety of patients and families is a priority. Parents and Caregivers should wear their ID badge at all times and are advised to never release your child into the care of anyone who does not wear an ACH/ UAMS picture identification badge.
  2. To ask questions of any member of the healthcare team in order to fully understand the treatment plan.
  3. To provide a complete health history, current symptoms/complaints, known medication allergies, and current medications, both prescribed and over the counter.
  4. To follow the plan of care agreed upon with the treatment team.
  5. To voice any concerns about your care to the Doctor, Nurse, Nurse Supervisor, or the Patient and Family Representative.
  6. To follow the hospital rules which apply to you. Failure to follow the doctor's orders or the hospital rules, or disturbing others, may result in limitations on visits and other rights.
  7. To respect the privacy of other patients, families, and staff.
  8. To tell the hospital who to bill for payment of your care; to ask for financial counseling if assistance is needed for payment.

Complaint Notification

You may call the Patient and Family Representative (364-1198) if you feel these rights are not being recognized. You may also contact the Patient and Family Representative or the Health Facility Services Division of the Arkansas Department of Health, 5800 West 10th St., Suite 400, Little Rock, Arkansas 72204, (501) 661-2201, to file a grievance regarding violation of these patient rights. You may contact the Arkansas Department of Health regardless of whether you have filed a grievance with the hospital.

Arkansas Children's Hospital is accredited by The Joint Commission (TJC) and you are encouraged to contact them if you feel that we have not adequately resolved your concerns. TJC can be reached by telephone at 1-800-994-6610 or by e-mail at complaints@jointcommission.org.