The Regional Care Center helps families traveling from another state or country receive world-class pediatric care. Our dedicated Patient Navigators ensure your experience at Arkansas Children's is as comfortable and seamless as possible--before, during and after your stay.
Our international patient services provide the assistance your family needs to make your stay easier by providing:
Arkansas Children's is dedicated to improving the lives of children. We strive to offer the very best in specialty care and preventative, well-child care.
Get the information you need to know about your child's stay at Arkansas Children's Hospital.
View all Visitor Guidelines and Restrictions
The safety of our patients, families and team is our #1 priority. Your role in safety is important. Please work with your ACH caregivers to stay safe while in the hospital.
The following resources are available to all patients and families. Don’t see what you need? Ask your child’s nurse’s station for assistance.
Find your way around the Arkansas Children’s Hospital campus using our maps or mobile app.
The Arkansas Children’s app is designed to be your “go-to app” for managing your child’s health. It provides tools for making everyday health decisions, like the symptom checker and First Aid steps. Our experts and your doctors are just one tap away on this free mobile app, including access to MyChart, hospital maps and parenting advice.
In addition to hospital maps, there are overhead and wall signs to direct you to different areas. If you are confused, just approach any hospital employee (you’ll know an employee because of the ACH identification badge!) and ask for assistance.
Patients who eat table food may order from daily menus, depending on dietary restrictions and doctor’s orders. Patients can place orders for kid-friendly choices from our Room Service menu 7 a.m.–7 p.m. each day at 501-364-3663 (ext. 43663 from an internal phone). Menus are available from your child’s nurse’s station.
Family & Visitor Dining
Arkansas Children's provides food options for breakfast, lunch and dinner as well as snack options. See the list of food and dining options. >
Caregivers who cannot afford their meals at ACH may contact Family Services Assistance in the Central Family House at 501-364-1247 for information on our Caregiver Meal Assistance Program.
For late-night admissions, please ask your nurse if you need after-hour meal information.
ACH provides overnight sleeping arrangements for at least one caregiver per patient, either in the child’s room or in one of the Family Houses. Referrals to the Ronald McDonald House (down the street from the hospital) are available through the Family Service Assistant at 501-364-1247 (ext. 41247 on an internal phone).
For guides to nearby lodging, contact the Family Service Assistant or view a list of nearby hotels.
Child Life & Education
Child Life reduces stress and promotes positive coping using developmentally appropriate preparation, education, and play at Arkansas Children's. The Hospital School Program has certified school teachers to help with children in grades Kindergarten – 12. You can contact them at 501-364-4449 (ext. 44449 from an internal phone). Group drop-in sessions are held: Monday, Wednesday, Thursday and Friday from 9–11:30 a.m.
Breastfeeding Mothers
There are several breastfeeding areas throughout the hospital for mothers needing to pump or feed. Please ask your nurse or Family Service Assistant for the location nearest you.
Chapel
Visitors of all faiths are welcome in our Chapel located on the 2nd floor near the cafeteria. Nondenominational services are held at 9:30 a.m. Monday through Friday.
Family Resource Center
The Family Resource Center offers books and media available for check out to help patients and families learn more about their health and disease processes. The resource center also provides a business center with phones, computers and fax available for use. Hours are Monday – Thursday, 9 a.m.–5 p.m. and Friday, 9 a.m.– noon.
Safety Zone
The Safety Zone, located in the Family Resource Center, is a place where patients and families can receive education on a variety of safety topics and no-cost safety products.
Gift Shop
Visit the play away gift shop for small items, toys, snacks, magazines and more.
Your child’s doctor will let you know when your child is ready for discharge. If care is needed at home, a case manager from the Discharge Planning Department may be asked to help arrange that care. The case manager will work closely with you, the community agency providing the care, and the insurance company so that discharge goes well. To contact a Discharge Planner directly, please call 501-364-1200 (ext. 41200 internally).
The ACH Outpatient Pharmacy is located on the 1st floor of the Sturgis Building and can fill your child’s discharge or take-home medication quickly and conveniently. If your child is staying in the hospital, the outpatient pharmacy may be able to deliver directly to their bedside.
Hours: Monday – Friday 8:00 a.m.–6:00 p.m.
Manage your child's medical information and connect with your Arkansas Children's medical team anytime online!
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