Arkansas Children’s owns and operates four ground ambulances and two twin engine, instrument flight capable helicopters; a medically equipped fixed-wing aircraft is also utilized through our preferred providers for long distance or backup aircraft. Our medical staff consists of highly trained transport registered nurses, respiratory therapists who are competent in pediatric, neonatal, burn and high risk obstetrical (HROB) critical care transport.

PUBLIC NOTICE

The Commission on Accreditation of Medical Transport Systems will conduct an accreditation site visit of:

Arkansas Children’s Hospital - Angel One Transport on Wednesday, August 26, 2020 and Thursday, August 27, 2020.

The purpose of the site visit will be to evaluate the program’s compliance with nationally established medical transport standards. The site visit results will be used to determine whether, and the conditions under which accreditation should be awarded to the program.

CAMTS accreditation standards deal with issues of patient care and safety of the transport environment. Anyone believing that he or she has pertinent or valid information about such matters may request a public information interview with the CAMTS site surveyors at the time of the site visit. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. Requests for public information interviews must be made in writing and sent to CAMTS no later than 10 business days before the site survey begins. The request should also indicate the nature of the information to be provided during the interview. Such request should be addressed to:

Office of the Executive Director
Commission on Accreditation of Medical Transport Systems
PO Box 130
Sandy Springs, SC 29677

The Commission will acknowledge such written requests in writing or by telephone and will inform the program of the request for an interview. The Commission will, in turn, notify the interviewee of the date, time and place of the meeting.

This notice is posted in accordance with CAMTS requirements and shall not be removed until the site visit is completed.

Date Posted: July 31, 2020


Contact Angel One

Contact Angel One dispatch for immediate assistance with transport requests or to consult with pediatric sub-specialists for emergent intensive care need. When referring physicians contact the Angel One Communications Center, they are connected with the appropriate ICU attending physician and other specialty physicians for transportation or consultation needs. 

Angel One began operations in 1978. Formerly known as Arkansas Newborn Transport Service (ANTS), the patient transportation program originally operated with only one ambulance and a mission to save premature babies from dying. The program was an instant success and in 1982 the hospital leased a fixed-wing aircraft from Central Flying Service to help extend this life-saving service across the state.

Later, in 1985, Arkansas Children's Hospital added a helicopter capability to the transport service under the new service name of Angel One. The Bell 206-L-1 single engine helicopter landed directly at the referring hospital to pick patients up and direct transport them back to Arkansas Children's Hospital. In 1987, the transport program upgraded to a new, lightweight, twin-engine helicopter, an Airbus BO-105 which provided additional safety features.

In 1992, the Angel One program added a medium lift, twin-engine Sikorsky S-76-A helicopter to the program to meet additional demand as well as transport multiple patients. After 10 years of service, the hospital replaced the BO 105 and Sikorsky S-76 A model with two new Sikorsky S-76 C+ aircraft in 2002. With over 11,000 hours per airframe, ACH has a plan to replace the current aircraft with new Sikorsky S-76 D model aircraft in late 2014 early 2015. In addition to helicopter capabilities, Angel One staff three critical care ground ambulances. Occasionally, transport requests extend beyond our typical service area and Angel One utilizes medically configured fixed-wing aircraft (separate FAA Pat 135 operators) to transport patients as far as the east and west coasts of the United States.

In addition to owning our own helicopters, Arkansas Children's Hospital operates its own airline certificate from the FAA. Arkansas Children's Hospital made the switch in 2003 and has enjoyed having direct control over aircraft operations and the ability to hire the best pilots and maintenance technicians to meet the mission of the hospital. 

Q: How do I contact Angel One?

A: Call Angel One Toll-Free: 1-800-224-4357

Q: How many medical transports does Angel One perform each day?

A: On average, we transport five patients a day with an average transport time of 5 hours.

Q: What kind of weather does Angel One fly in?

A: Our aircraft are Instrument Flight Rules (IFR) equipped aircraft.  This means we are able to fly utilizing the same rules as commercial airplanes utilizing the planned flight paths between larger airports.  This is different than a Visual Flight Rule (VFR) aircraft which can only fly where they can see.

Q: What is the age limit for Arkansas Children's Hospital and Angel One?

A: Arkansas Children's Hospital provides care to patients 21 years of age and under. Angel One follows this same principle, however, we also transport burn patients to ACH and High-Risk Obstetric patients which are taken to UAMS.

Q: How do I get a job at Angel One?

A: Angel One utilizes a variety of specialties on our team including Pilots for our aircraft, Certified A & P Mechanics, EMT’s for our Ambulances, EMT’s or other communication related certified staff for our communication center, and RN’s & RT’s for direct patient care. If you are interested in a position with Angel One, please visit the Careers section of the site.

Q: What is your service area?

A: Angel One serves the state of Arkansas as well as the surrounding states by helicopter and plane.  From Little Rock, our service area covers a 200 nautical miles radius.

Q: If I'm in a car accident will you come to get me?

A: Angel One does not perform a scene response.  We are an inter-facility transfer service.  If your child is in an accident, they need to get to the closest facility as quickly as possible.  If the physician at that facility determines the need for a helicopter they will call us for transport.

Q: What happens if I don’t have medical insurance- will you still come to pick me up?

A: Angel One serves the people of the state of Arkansas without a question of payment.  Patients who are from other states may require pre-approval.

Q: Who does the maintenance on your helicopters?

A: Arkansas Children’s Hospital’s own FAA Part 135 certificate gives us the ability to perform our own maintenance on our aircraft.  Arkansas Children's Hospital employs 6 full-time A & P mechanics, each of who bring many years of experience to Angel One.

Q: Can I make a financial contribution to Angel One?

A: You can donate to the Arkansas Children's Hospital Foundation. The Foundation is the charitable organization that raises money for ACH and Angel One. Click here for more information about giving to Arkansas Children's Hospital and Angel One.

Q: Can your helicopter/ambulance vehicle come to visit our school/church/boy scouts etc.?

A: We utilize our ambulance for Public Relations requests within central Arkansas.  Due to so many flight requests, we are unable to utilize the helicopters for these types of requests.

Angel One operates a fleet of six vehicles including 4 ground ambulances and 2 Sikorsky S-76 C+ helicopters. Angel One has contracted on-demand fixed wing (airplane) providers available for long distance transports.

Ground Ambulance

Angel One operates four ground ambulances that function as mobile intensive care units, providing critical-care medical transport specifically for pediatric and neonatal patients. These ambulances were developed specifically for Angel One and include the ability to transport two isolettes, Mobile ECMO, and more. The ambulances are equipped with the latest in safety equipment.

Helicopters

In September 2002, we took delivery of two new Sikorsky S-76 C+ aircraft. These aircraft are state of the art and designed for accessibility of the crew to the patient as well as the ease of flying with the addition of a glass cockpit. These helicopters make it possible to fly in adverse weather conditions utilizing Instrument Flight Rules. This feature increases our ability to reach critically-ill patients when the weather would normally prevent helicopter transport. These Sikorsky helicopters also allow us to transport multiple patients at one time. As a strong effort to make our patients as comfortable as possible, each helicopter includes a DVD player for children who are able to watch. This distraction helps to calm any fears or anxieties which might be exasperated by flight. Many times, the patients are enthralled in the movie at take-off, then lulled quickly to sleep by the vibrations of the aircraft.

With a full-time staff including administration, air medical communication specialists, nurses, respiratory therapists, Emergency Medical Technicians, mechanics and pilots, Angel One has a highly diversified group of dedicated personnel. All Angel One staff are required to attend mandatory Safety Day training annually which includes flight physiology, survival, post-accident/incident training, helicopter safety, ambulance safety and other safety hot topics.

Communication Center

We have a 24-hour dedicated communications center with NAACS trained air medical communication specialists to take all incoming requests for transport or consults. Our communications center handles more than 7,000 phone calls per month which include more than 180 patient transports and 150 patient consults from physicians just requesting advice in management of a critical pediatric, neonatal or burn patient.

Our staff tracks all vehicles transporting Angel One staff including helicopter, fixed-wing and ground units. We obtain latitude, longitude and ground speed on the air vehicles and mile marker or GPS location of our ground units. Our communication staff not only handles phone calls, but radio traffic as well.

Medical Staff

Along with basic transport training, our medical staff is trained in Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support, Neonatal Resuscitation Program, Transport Nurse Advanced Trauma Course and other specified pediatric and neonatal training.

Our Registered Nurses and Respiratory Therapists have experience in both Pediatric Intensive Care (PICU) and Neonatal Intensive Care (NICU), as well as specific training for transport. Our average transport medical team member has been on the Angel One staff 10 years or more.

Each of our medical staff are required to maintain their skills quarterly. These skills include: umbilical line placement, interosseous needle placement, intubation/rapid sequence induction (RSI), needle decompression, angiocatheter placement, high frequency ventilation, nitric oxide administration, IV placement, IV pump, cardiac/hemodynamic monitoring, defibrillation/cardioversion, cardiac pacing, fracture stabilization/splinting, cervical spine stabilization, care of the burn patient and High Risk Obstetrics.

With the development of pediatric medical simulation at the Simulation Center, Angel One has utilized this resource to further sharpen our skills not only with medical procedures, but also those of overall patient management and interaction with referring hospital staff and patient family.

Emergency Medical Technicians

Our Emergency Medical Technicians are all Arkansas licensed EMTs or higher and maintain licensure according to the Arkansas Department of Health, Section of EMS and Trauma Systems. Each EMT has transport-specific training, including completion of an Emergency Vehicle Operations Course (EVOC). They provide safe transport for our patients and crews, as well as providing assistance within the scope of their practice, as EMTs, on ground and air transport, as necessary.

Pilots

Our commercially-licensed, instrument-rated pilots are required to have attained a minimum of 2,000 helicopter flight hours. On average the Angel One pilots have thousands of hours of total flight time and decades of experience. Each of our pilots are required to attend annual training at Flight Safety for extensive, hands on simulated emergency and instrument flight training as well as on site, monthly training with semi-annual check rides. Pilots complete a minimum of 60 hours of annual classroom and computerized academic training and testing.

Helicopter Maintenance

Angel One has a helicopter maintenance staff of 6 FAA licensed mechanics who are dedicated to the daily required maintenance of our helicopters. The Angel One Aviation maintenance staff complete 8 major inspections per year, depending on flight hours. Each of our mechanics have many years of experience and attend a minimum of 60 hours of continuing education annually to include, but not limited to: Flight Safety’s Master Technician training, factory engine school, human factors and quality control.

Medical Directors