Contact Angel One dispatch for immediate assistance with transport requests or to consult with pediatric sub-specialists for emergent intensive care need. When referring physicians contact the Angel One Communications Center, they are connected with the appropriate ICU attending physician and other specialty physicians for transportation or consultation needs.
Q: How do I contact Angel One?
A: Call Angel One Toll-Free: 1-800-224-4357
Q: How many medical transports does Angel One perform each day?
A: On average, we transport five patients a day.
Q: What kind of weather does Angel One fly in?
A: Our aircraft are Instrument Flight Rules (IFR) equipped aircraft. This means we can fly utilizing the same rules as commercial airplanes using the planned flight paths between larger airports. This is different than a Visual Flight Rule (VFR) aircraft which can only fly where they can see.
Q: What is the age limit for Arkansas Children's Hospital and Angel One?
A: Arkansas Children's provides care to patients up to 21 years of age. Angel One follows this same principle, however, we also transport burn patients to ACH and High-Risk Obstetric patients which are taken to UAMS.
Q: How do I get a job at Angel One?
A: Angel One utilizes various specialties on our team including Pilots for our aircraft, Certified A & P Mechanics, EMT’s for our Ambulances, EMT’s or other communication related certified staff for our communication center, and RN’s & RT’s for direct patient care. Learn more about career opportunities with Angel One.
Angel One operates a fleet of seven vehicles, including five ground ambulances and 2 Sikorsky S-76D helicopters. Angel One has contracted on-demand fixed-wing (airplane) providers available for long-distance transports.
Angel One operates five ground ambulances that function as mobile intensive care units, providing critical-care medical transport specifically for pediatric and neonatal patients. These ambulances were developed specifically for Angel One and included the ability to transport two isolettes, Mobile ECMO, and more. The ambulances are equipped with the latest in safety equipment.
In 2015, we took delivery of two state-of-the-art Sikorsky 76 D model aircraft designed for accessibility of the crew to the patient and the ease of flying with the addition of a glass cockpit. These helicopters make it possible to fly in adverse weather conditions utilizing Instrument Flight Rules. This feature increases our ability to reach critically-ill patients when the weather would normally prevent helicopter transport. These Sikorsky helicopters also allow us to transport multiple patients at one time.
With a full-time staff including administration, air medical communication specialists, nurses, respiratory therapists, Emergency Medical Technicians, mechanics, and pilots, Angel One has a highly diversified group of dedicated personnel. All Angel One staff must attend mandatory Safety Day training annually, which includes flight physiology, survival, post-accident/incident training, helicopter safety, ambulance safety, and other safety hot topics.
We have a 24-hour dedicated communications center with IAMTCS trained air medical communication specialists to take all incoming requests for transport or consults. Our communications center handles more than 3,000 calls per month, including more than 160 patient transports and 150 patient consults from physicians just requesting advice in the management of a critical pediatric, neonatal or burn patient.
Our staff tracks all vehicles transporting Angel One patients and staff, including helicopter, fixed-wing and ground units. We obtain latitude, longitude and ground speed on the air vehicles and mile marker or GPS location of our ground units. Our communication staff not only handles phone calls, but radio traffic as well.
Along with basic transport training, our medical staff is trained in Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support, Neonatal Resuscitation Program, nationally certified in neonatal-pediatric transport (C-NPT) and other specified pediatric and neonatal training.
Our Registered Nurses and Respiratory Therapists have experience in both Pediatric Intensive Care (PICU) and Neonatal Intensive Care (NICU), as well as specific training for transport. Our average transport medical team member has been on the Angel One staff ten years or more.
Each of our medical staff is required to maintain their skills quarterly. These skills include umbilical line placement, interosseous needle placement, intubation/rapid sequence induction (RSI), needle decompression, angiocatheter placement, high-frequency ventilation, nitric oxide administration, IV placement, IV pump, cardiac/hemodynamic monitoring, defibrillation/cardioversion, cardiac pacing, fracture stabilization/splinting, cervical spine stabilization, care of the burn patient and High-Risk Obstetrics.
With the development of pediatric medical simulation at the Simulation Center, Angel One has utilized this resource to further sharpen our skills with medical procedures and overall patient management and interaction with referring hospital staff and patient families.
Our Emergency Medical Technicians are all Arkansas licensed EMTs or higher and maintained licensure as according to the Arkansas Department of Health, Section of EMS and Trauma Systems. Each EMT has transport-specific training, including completion of a Coaching The Emergency Vehicle Operator (CEVO). They provide safe transport for our patients and crews and assist within the scope of their practice, as EMTs, on ground and air transport, as necessary.
Our commercially-licensed, instrument-rated pilots are required to have attained a minimum of 2,700 helicopter flight hours. On average, the Angel One pilots have thousands of hours of total flight time and decades of experience. Each of our pilots is required to attend annual training at Flight Safety for extensive, hands-on simulated emergency and instrument flight training and on-site, monthly training with semi-annual check rides. Pilots complete a minimum of 60 hours of annual classroom and computerized academic training and testing.
Angel One has a helicopter maintenance staff of 6 FAA-licensed mechanics dedicated to the required daily maintenance of our helicopters. The Angel One Aviation maintenance staff completes 8 major inspections per year, depending on flight hours. Each of our mechanics has many years of experience and attend a minimum of 60 hours of continuing education annually to include, but is not limited to Flight Safety’s Master Technician training, factory engine school, human factors and quality control.
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