The Social Work Department provides a number of services to hospitalized and/or clinic patients and families. All Social Workers at ACH are state-licensed at the Master's level and are specially trained clinicians in the medical Social Work field. These trained professionals recognize the impact of illness on patients and families and are prepared to provide supportive counseling to assist families in coping with the unpredictability of illness. We are totally committed to improving the lives of children. We work with families to ensure that each child gets the best possible care.
We encourage you to ask questions and request the support you need; let us know of your family's beliefs, traditions, and ways of coping; and tell us about your child and make suggestions to us about their care.
Our Social Workers are able to link families with community resources for a number of supportive services.
Please contact the Social Work department for any of the following needs: counseling; crisis intervention or long term support; assistance to medical staff to help families understand and cooperate with medical treatment; evaluation, referral and treatment of patients who are victims of physical abuse, sexual abuse or neglect; referrals to appropriate resources and preparing families for taking their child home. Interpreters are also available when needed, at no charge to parents.Social Work Department: 501-364-1406
The ACH Social Work department is available to meet the needs of patients and their families at any time. Social Workers are available Monday through Friday, 8 a.m. to 4:30 p.m. The department also provides Social Work staff for emergencies or crisis situations in the evenings and weekends.
Any hospital personnel, patient, or family member can initiate a Social Work referral or request assistance. The primary avenue for contacting the department is through the main number: 501-364-1406. For evening and weekend referrals, hospital personnel can contact a Social Worker through the hospital operator or consult the call schedule. Physicians may also write orders requesting a Social Work consult. Patients and families can also request a Social Worker by calling our office or asking their nurse, physician or unit staff to make that contact.
Family members or other concerned friends or caregivers may also contact the Social Work department to request services for the patient. Please remember that confidentiality is very important to our patients, and information about patients can only be shared with immediate family members unless otherwise noted.
Arkansas Children’s offers access to Behavioral Health Resource Coordinators to connect patients to the appropriate specialists. Behavioral Health Resource Coordinators (BHRCs) are Licensed Certified Social Workers focused on improving access to pediatric behavioral health-related resources. BHRCs are available between 8:30 a.m. and 9:00 p.m. Monday - Friday.
For more information:
Disclaimer: BHRC interventions do not replace the primary care physician’s recommendations. If you have any specific questions about medical matters, please consult your physician or other health care provider. BHRC contact is not a crisis line. Patients at risk for harming themselves or others should contact 911 or an acute psychiatric facility for guidance.
As a significant person in our patient's life, you will likely feel helpless or out of control while other members of the ACH Care Team are busy with your loved one. Hopefully, this information will help you find ways to deal with having someone dear to you in a hospital. It is difficult when you are not the one actually taking care of your child, but there is something important you can do: first, you can take care of yourself.
You are just as important to the healing process as the doctors, nurses, medicines, and other health care professionals. We know that love and encouragement has a strong effect on healing. Because of this, your well being is important to your loved one and to us. Following these tips may help you while your loved one is at ACH:
This information is provided to you by the Social Work Department of Arkansas Children's.