At Arkansas Children’s, we are committed to providing safe, high quality, affordable health care. Our customer service and financial counseling representatives are available to help patients understand their medical bill, discuss payment options, evaluate patients/families for other financial assistance programs and provide accurate estimates for out-of-pocket expenses. Arkansas Children’s recognizes the financial burden that medical bills may cause and it is part of our mission at Arkansas Children’s to help the patients and families we serve. Arkansas Children's offers financial assistance for patients not eligible for other assistance programs. If any questions, please contact Patients Accounts Customer Service at 501-364-2500 or a Financial Counselor staff at 501-364-1230.

Our team is dedicated to providing the best patient care possible. To refer a patient to Arkansas Children's, browse the tools and information below.

Toll-Free: 1-800-ACH-HELP (1-800-224-4357)

Direct Line: 501-364-6429

Arkansas Children's is moving to a new secure web portal that connects you to information stored in our EMR for your referred and admitted patients.

As your patients receive care from us, we'll send you notifications and updates. You'll have the information you need to plan patients' ongoing care and they'll feel better knowing that you're up to speed on all the care they receive.

Key features of Healthy Planet Link:

  • Access to patients' results, notes, orders, and more
  • Refer patients from your browser
  • Place lab and imaging orders
  • Receive automatic messages about important patient events
  • No software to install

Healthy Planet Link

A web portal that connects you to information stored in our EMR for you referred and admitted patients.

Access Portal

Physician Liaisons are your main communication link to Arkansas Children’s. The liaisons travel the state to visit pediatricians, family practice physicians and specialists to share information about Arkansas Children’s programs and services.

Physician Access Line 1-800-777-7700

This number is available to help your office with appointment scheduling, communication regarding your patients, Healthy Planet Link for patient care information, physician-to-physician consults and general questions and concerns. We are also available to troubleshoot if your office is experiencing any issues with referrals or reaching Arkansas Children’s physicians.