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Your child’s health is a big deal. Arkansas Children’s is open for in-person patient visits.

We know you may feel anxious about visiting a hospital with your child during the COVID-19 crisis. We also know childhood illnesses and injuries won’t take a time-out due to social distancing. That’s why all Arkansas Children’s facilities are open and ready to serve you and your family. Our clinics are staffed 24/7 with doctors, nurses and staff who know kids best – all trained to deliver right-sized care for your child in a safe environment.

If you have an upcoming appointment with us, keep it! Your child’s health is critical, and the best way to keep your child on track is to keep your scheduled check-ups.

We take safety seriously.

We have implemented several safeguards to ensure the highest level of safety for your child and our patients. We want to make sure you know what to expect upon your visit to any of our facilities.

Visitor screening

Visitor Screening at All Entrances

All team members, patients and visitors entering Arkansas Children's facilities are temperature-screened upon entry to our facilities. As you arrive on campus, you also will be asked three screening questions related to travel and potential exposure to COVID-19. Patients are allowed one visitor/escort only. No visitors under 18 are allowed. 

Clinician in protective equipment.

Visitor Restrictions

To ensure the safety of our patients, their families, and our employees, we are limiting the number of visitors. Only one adult per patient is allowed with the patient inside the hospital. At ACH in Little Rock, one additional adult visitor will be able to wait in a separate building on campus if your child is here for surgery only. No children under the age of 18 other than the patient are allowed in either building. 

Clinician in protective equipment.

Mandatory Masking for All Visitors

We are taking additional steps to protect children and their families from potential exposure. We are requiring that all patients and their accompanying parent or guardian wear masks in our facilities. If you have cloth masks, please bring and wear them while you are here. If you do not have a mask, we will provide a new, unused mask at the door. If your child is under 2 years old, or cannot put on or remove a mask without help, they should not wear a mask. 

» Social Distancing in All Facilities

We are following social distancing guidelines in all areas, including waiting rooms. We have installed social distancing markers at each entrance and some clinical spaces. You may see this in the form of social distancing dots or red tape labeled 6 feet. Also, in our waiting areas and clinics, signs are being used to block off seats to practice social distancing or you may notice furniture has been removed/rearranged to provide adequate spacing.

» Limited Open Entrances on Campuses

There will be limited entrances open to help manage appropriate screening and masking procedures. Click here to see which entrances are currently open.

» Our Cleaning Process

At Arkansas Children’s, we use a 10-step cleaning process with a disinfectant effective against COVID-19 and other viruses. We give extra attention to high-touch surface areas, including light switches, sink faucets, and restrooms. We are cleaning all kiosks, common areas and patient rooms in use multiple times per day using medical-grade cleaning and sanitizing products.

» Personal Protective Equipment (PPE)

Physicians, nurses and staff are wearing personal protective equipment (masks, gowns and gloves) in an abundance of caution and in effort to keep our patients and families as safe as possible. All team members at Arkansas Children’s are required to wear a mask. You may notice staff wearing homemade masks or paper masks. Arkansas Children’s follows the guidelines published by the CDC. Remember, wearing PPE or masks helps protect against the spread of COVID-19 as well as other illnesses.

Our continued approach to serving patients and families.

In an effort to keep all visitors and team members safe, we are taking a phased approach for reactivating our clinical services. Our outpatient clinics are in the process of resuming our clinical services either through in-person visits or through telehealth visits.

» Health Hotline

We know you may have questions before visiting us. That's why we've set up a 24/7 hotline for patients and families. Call us at 1-800-743-3616 to discuss any questions or concerns you may have about our policies, any upcoming appointments, or COVID-19.

» Medically-Necessary Surgical Procedures

Medically necessary surgical procedures resumed Monday, April 27. Members of our team are reaching out to families on an individual basis to reschedule procedures. A 5-week plan ramp up plan staged on medical necessity and proper social distancing and safety protocols has been established. Per the Arkansas Department of Health directive, any patient undergoing a scheduled procedure is required to undergo a pre-operative COVID-19 test within 48 hours of the procedure. We have set up a drive-thru pre-operative testing site for patients with upcoming surgical procedures.

» Our Clinics

Our outpatient clinics are in the process of resuming our clinical services either through in-person visits or through telehealth visit. A member of our team will reach out to you if you had an appointment that was postponed. If you would like to reschedule your appointment, please call us at 501-364-4000 (ACH) or 479-725-6995 (ACNW).

» Emergency Departments

Our emergency departments have been and still are open 24 hours a day, 7 days a week. Why is a pediatric emergency room different?

  • Pediatric experts. Your child will receive care from doctors, nurses, radiologists, technicians, and more who have received extra training specifically for treating children. Child-life and Education specialists are on-hand to help kids feel less stressed or fearful about tests and procedures.
  • Fast Access. Not only does your family have fast access to the pediatric experts in the ER, the ER staff also has immediate access, when needed, to the pediatric specialists at Arkansas Children's.
  • Kid-sized care. We specialize in kids and they come in all shapes and sizes. From the tiniest babies to adult-sized teens, we have the right-sized equipment and care for every child. 
  • Peace of Mind. You will have peace of mind knowing that your precious child is receiving the best care for everything from bumps and bruises to serious illness.

» New Patients

As always, we are taking new patient appointments through both in-person and telehealth visits. To schedule an appointment, call us at 501-364-4000.